6 Tips for Welcoming Day Pass Users
Unlock the profit potential of day passes with top-notch communication! Equipping your day pass users with the know-how to seamlessly integrate into your community benefits both them and your on-site staff
When we first started, a random day pass purchase could derail our hosting staff for at least an hour! As we moved to a more self-service model and streamlined our operations, we have made a lot of tweaks to our communications. Now, our users know what to expect before they even walk in the door and our team can focus on hospitality.
We've curated a list of essential information based on our experience running coworking spaces as well as what we have learned helping other operators streamline drop-in workflows:
Detailed Parking Information: Whether you're nestled in a downtown hub or boast ample suburban parking, this intel is gold. Guide your users to the right spot, sidestepping support tickets, and awkward exchanges. (Bonus: if your lobby is confusing, EXPLAIN IT! Even if you have to say, “take the elevator next to the funny plant.”)
Arrival and Departure Details: Set clear expectations on when they can arrive, what to expect, and when it's time to bid farewell. No more early morning surprises and missed calls!
Door Details: Whether you have a friendly face at the entrance or rely on smart access systems like Kisi or Brivo, ensure your users confidently locate their entry point and understand access throughout the day.
WiFi Password: In the world of coworking, internet reigns supreme! Even if it's posted in your space, having the WiFi password in the initial email consolidates all vital info in one place.
Work Zones: Enlighten your guests about designated work areas, call zones, and any bookable spaces (and their associated fees). Save your hosts from playing room rescuer!
Space Norms and Expectations: Is speakerphone use a no-go? How do I snack and pay? Where should I stash my dishes? Can I leave my belongings during lunch? Where do I go for assistance? Providing these details upfront boosts user confidence navigating your space.
By front-loading this information in a single email (bonus points for automation!), you'll unlock the trifecta: rave reviews, repeat customers, and a hassle-free hosting experience that doesn't eat into your revenue stream.
Curious how we do it for our clients?
As a fellow space operator, I’ve seen it both first hand and from working with Savvy clients in many different niches. Bottom line – I’ve been in your shoes.
Looking for more work/life balance? How about more revenue with less stress?
Book a 15 minute free strategy call to see what Savvy can do for you.